Dear Toronto and Richmond Hill TreeMobile customers,
Due to COVID-19 and the related declaration of emergency, we regret to inform our customers that we will not be able to deliver TreeMobile orders on April 26th as planned, nor will we have orders available for pick up on that date. We apologize, and hope you can understand, we cannot put our volunteers at risk by having them gather to do the work of sorting plants into customers’ orders, or having them deliver plants. With fewer volunteers working in isolation, our work will take more time and planning to complete this year.
Our current plan is to deliver and have plants available for pickup on May 17th, after the current end date of the declaration of emergency. We plan to have orders being delivered and available for pick up on that date. Please understand that this date, too, may have to change depending on how the pandemic develops. Please also understand that we know a later planting will mean the plants will need more attention and care once planted. We would not be delaying provision of what you have ordered if circumstances were not so extreme.